Refund & Cancellation Policy

Overview

Catering orders are prepared to order, and ingredients and labor are committed in advance. To keep pricing fair for all customers while remaining reasonable when plans change, we apply the cancellation timing policy below to every order placed with [BUSINESS ENTITY NAME](“Carlyle’s Catering”).

Cancellation windows are measured from your scheduled event start time (the delivery or pickup time shown on your order confirmation), in the local time zone of the event address.

Cancellation Schedule

Allowed cancellations have no fee. Any captured payment is refunded in full to the original payment method via Stripe and typically appears within 5–10 business days, depending on your bank. For cancellations within 24 hours, contact an admin.

How to Cancel or Modify an Order

To cancel or modify an order, please contact us as soon as possible:

• Email [BUSINESS EMAIL] with your order number and the reason for the change, or
• Call us at 404.872.4231 during business hours.

The cancellation window is calculated from the time we receive your written cancellation request, not the time you initially attempted to reach us.

Order Modifications & Headcount Changes

We will do our best to accommodate menu, headcount, or timing changes. Increases in headcount or add-ons confirmed within 48 hours of the event may be subject to a rush surcharge. Reductions in headcount made within 48 hours of the event are treated as a partial cancellation and follow the schedule above for the cancelled portion.

Quality Concerns

If something is wrong with your order, please contact us within 24 hours of delivery or pickup so we can investigate. We will work with you in good faith to make it right, which may include a partial credit, replacement, or refund at our discretion.

Force Majeure & Service Disruptions

If we are unable to fulfill an order due to events beyond our reasonable control (including severe weather, utility outages, government action, or supply-chain failures), we will contact you as soon as possible and issue a full refund or reschedule the order, at your choice.

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