Terms of Service

1. Agreement

These Terms of Service (the “Terms”) form a binding agreement between you and [BUSINESS ENTITY NAME] (“Carlyle’s Catering,” “we,” “us,” or “our”) governing your use of order.carlyles.com and any related ordering, delivery, and catering services (collectively, the “Services”). By accessing the Services, creating an account, or placing an order, you accept these Terms. If you do not agree, do not use the Services.

2. Eligibility & Accounts

You must be at least 18 years old and legally able to enter into contracts in your jurisdiction. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Notify us promptly of any suspected unauthorized use.

3. Orders & Acceptance

Submitting an order through the Services constitutes an offer to purchase. We may accept, modify, or decline any order at our discretion (for example, due to inventory, capacity, delivery radius, or pricing errors). An order is considered confirmed only when you receive a written confirmation from us and payment authorization has succeeded.

Minimum-order, lead-time, delivery-radius, staffing, and rental requirements published on the Services or in your written quote are part of these Terms.

4. Pricing, Taxes & Payment

Prices are shown in U.S. dollars and are exclusive of applicable sales tax, delivery fees, gratuity, service charges, and rental fees unless explicitly stated. We may correct pricing errors at any time before the order is finalized.

Payment is processed through Stripe, Inc. By submitting an order you authorize us to charge your selected payment method for the full order total, including any pre-authorized adjustments (for example, headcount increases or last-minute add-ons) confirmed prior to the event.

5. Cancellations & Refunds

Our cancellation and refund schedule is governed by our Refund Policy, which is incorporated into these Terms by reference.

6. Delivery, Pickup & On-Site Services

You are responsible for providing accurate delivery details and for ensuring an authorized representative is present at the delivery address during the agreed window. We are not responsible for delays caused by incorrect addresses, lack of access, traffic, weather, or other circumstances beyond our reasonable control. Once food is delivered or picked up, responsibility for food safety, temperature control, and handling transfers to you.

7. Food Allergens & Dietary Information

Our kitchen handles common allergens including wheat, dairy, eggs, soy, tree nuts, peanuts, fish, and shellfish. We cannot guarantee an allergen-free environment, and cross-contact is possible. Guests with severe allergies should consult with us before ordering. Dietary tags (e.g., vegetarian, vegan, gluten-free) are provided as guidance only and are not medical advice.

8. Acceptable Use

You agree not to:

• use the Services for any unlawful, fraudulent, or harmful purpose;
• reverse engineer, scrape, or attempt to gain unauthorized access to any portion of the Services;
• impersonate any person or misrepresent your affiliation with any organization;
• interfere with, disrupt, or place an unreasonable load on the Services or supporting infrastructure.

9. Intellectual Property

The Services, including all menus, photography, logos, and software, are owned by or licensed to Carlyle’s Catering and are protected by U.S. and international intellectual- property laws. We grant you a limited, revocable, non-exclusive license to access the Services for personal or internal business use. All other rights are reserved.

10. Disclaimers

THE SERVICES AND ALL FOOD AND BEVERAGE ITEMS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CARLYLE’S CATERING, ITS OWNERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR AN ORDER SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE ORDER GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless Carlyle’s Catering from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or the rights of a third party.

13. Governing Law & Disputes

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws principles. The state and federal courts located in Fulton County, Georgia, will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and you consent to the personal jurisdiction of those courts.

14. Changes to the Terms

We may modify these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. Contact